Assistant IT Manager

JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties
and managed offices in scope. Manages a team of IT resources and is accountable
for day-to-day hotel and company office IT operations. Provides support
to operations leaders for owner relations and negotiations on IT matters. Once
handed over from the direct manager, accountable for new opening/acquisition
construction oversight, countdown, and live operation. Executes property
internet support.

Works with direct manager on vendor management and product development for
the assigned market.

CANDIDATE PROFILE

Education and Experience

•
Hotel or Hospitality Management education, awareness of global hospitality
technology trends. Experience in assignments at international locations. Back
of the house and guest facing operational and technical experience
with hospitality management systems. Minimum 3 years in an Associate Supervisory
role.

OR

• Bachelor’s degree level or equivalent. Minimum
2 years project management experience.

Proven negotiation skills.

CORE WORK ACTIVITIES

General

• Maintains status
documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

• Strives to achieve balanced scorecard and goals by leveraging resources
and concepts to achieve desired results.

• Monitors assigned company
owned and managed offices to verify IT operations are running effectively.

• Meets with direct manager to provide updates on IT activities and business
plans.

• Meets with business point of contact of each property (General
Manager, Director of Finance, etc.) or in-person contact at least once every two
months to seek feedback and provide effective updates on IT activities
and plans. Produces follow-up report, action plans and information
distribution.

• Assists with the activation of all potential properties
within the cluster by building business cases and engaging owners and business
partners.

People

• Owns IT vendor
relationship for properties in scope.

• Participates in the Talent
Acquisition process according to company procedures.

• Verifies induction
program for new associates or associates transferring to new role
is effective.

• Trains associate(s) to provide backup coverage in
the department to cover cluster leader’s function during vacation and sick
leave.

• Performs LPA’s on a timely basis and allocates sufficient time,
research, and effort to verify the process effectively benefits the development
of associates.

• Verifies effective communication, training,
and execution of all talent development programs and related initiatives.

• Develops a personal management style that is intended to bring positive
results from Associates.

• Builds and maintains positive and effective
relations with direct team members.

Product

• Strives to remain informed on the most up to date knowledge
regarding vendor activities.

• Notifies direct manager to put resources
in place to verify owners have sufficient vendor choices in each
market/city.

• Where assigned, delivers pilot phase early
review/completion/recommendation report and relevant documentation.

•
Where assigned, documents technology pilot scope and objectives with business
partners.

Process

• Maintains
IT inventory for the assigned properties/offices in cluster.

• Manages
cluster IT Agreements for assigned properties.

• Verifies cluster
associates are treated appropriately and in alignment with local operational
practices.

• Verifies the execution and tracking of rollouts on a timely
basis.

• Compiles, seeks approval, monitors, and strives to meet
operating budgets; manages expenses using tracking and forecasting tools
and engages with the accounting team closely.

• Verifies resources
assigned to IT escalation and tracking processes are effective and meet
the service level agreements.

• Monitors flow of issue management amongst
continent support desk, vendors, and cluster organizations to verify
effectiveness.

• Implements cluster best practices and suggests
enhancements with the intent to benefit the wider IT community.

•
Implements cluster IT policies and procedures as received by regional IT.

• Attends IT Education Calls.

• Verifies planning and accomplishment
of technology disaster and contingency plan testing for each property
and office.

• Completes other reasonable duties as requested
by leadership.