Assistant Laundry Manager

JOB SUMMARY

Assists in hotel laundry daily operations and services. Works with employees
to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary
Department within existing time constraints. Assists in maintaining a safe
and clean work environment.

CANDIDATE PROFILE

3 year experience in the laundry, housekeeping, or related
professional area.

MUST HAVE WORKING RIGHTS FOR PNG

CORE WORK ACTIVITIES

Assisting in Managing Department Operations and Budgets

• Assisting in managing day-to-day operations, ensuring the quality,
standards and meeting the expectations of the customers on a daily basis.

• Communicating the importance of safety procedures, detailing procedure
codes, ensuring employee understanding of safety codes, monitoring processes
and procedures related to safety.

• Ensures consistent workflow
to minimize peaks and valleys in production.

• Brings issues to
the attention of the department manager and Human Resources as necessary.

• Assists in ordering and managing necessary supplies. Ensuring workers
have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Participates in the management of department’s controllable expenses
to achieve or exceed budgeted goals.

• Works effectively with
the Engineering department on Laundry equipment maintenance needs.

•
Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

• Operates all department equipment as necessary and reports
malfunctions.

• Develops, maintains and uses effective back-up plans
for breakdowns.

• Evaluates and implements new techniques, supplies
and equipment.

Providing and Ensuring Exceptional
Customer Service

• Providing services that are above and beyond
for customer satisfaction and retention.

• Improving service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.

• Sets
a positive example for guest relations.

• Empowers employees to provide
excellent customer service.

• Ensures hotel policies are administered
fairly and consistently, disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and LSOPs)
and support the Peer Review Process.

• Celebrates successes and publicly
recognizes the contributions of team members; ensures employee recognition
is taking place on all shifts.