Assistant Manager - Loss Prevention

JOB SUMMARY

Assists in the management of the daily functions of the department to provide
protection of property assets, employees, guests and property. Maintains logs,
certifications and documents required by law and Standard Operating Procedures.
Assists in the training of staff in established emergency procedures
and implements accident and fire prevention procedures. Promotes guest
and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in the security/loss prevention or related professional area

OR

•
Bachelor’s degree from an accredited university in Criminal Justice or related
major; 1 year experience in the security/loss prevention or related professional
area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

•
Assists in conducting hazard and risk assessments at the property to include
quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement
process.

• Complies with applicable federal, state and local law
and safety regulations.

• Maintains logs, certifications and documents
required by law and Standard Operating Procedures.

• Supervises
and reviews initial incident investigations and promote a timely responses
for all reported incidents.

• Follows proper key control guidelines
in loss prevention and in the property.

• Assists with promotion
and implementation of accident and fire prevention procedures.

•
Incorporates into patrols, which encompass all areas of the property's interior
and exterior, an inspection tour of recording system.

• Follows up on all
unusual activities in and around the property that would impair the well
being of guests and employees.

• Handles complaints, settles disputes,
and resolves grievances and conflicts, or otherwise negotiates with others.

• Promotes action plans to monitor and control risk.

• Oversees all
loss prevention operations to include but not limited to patrol process,
emergency response, investigations (initial and follow up) for all guest
and employee related incidents, shipping and receiving process (makes
recommendations for improvement), electronic key system and manager on duties
responsibilities.

• Assists with first aid program for guests
and employees.

• Assists with the claims process and protects company
assets by closely monitoring the General Liability and Worker's Compensation
cases.

• Works closely with Meeting Planners to facilitate a successful
and safe experience for guests.

Managing and Conducting
Human Resources Activities

• Interviews, selects and trains
employees.

• Appraises employee’s productivity and efficiency for
the purpose of recommending promotions or other changes in status.

•
Provides for the safety and security of the employees or the property.

•
Monitors employee attendance and records absences/tardiness.

• Helps
direct supervisors to achieve their own development goals.

• Conducts
annual performance appraisal with direct reports according to Standard Operating
Procedures.

Ensuring Exceptional Customer
Service

• Meets quality standards and customer expectations on
a daily basis.

• Identifies the educational needs of others, develops
formal educational or training programs or classes, and teaches or instructs
others.

• Inspects and critiques the performance of the loss prevention
department to establish and maintain a high level of professionalism
and customer service.

• Provides services that are above and beyond
for customer satisfaction and retention.

Additional
Responsibilities

• Analyzes information and evaluates results
to choose the best solution and solve problems.

• Develops liaison
with local law enforcement and emergency services.

• Informs and/or
updates executives, peers and subordinates on relevant information in a timely
manner.

• Provides information to supervisors and co-workers
by telephone, in written form, e-mail, or in person.