Assistant Manager Loss Prevention
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Papua New Guinea, Enga
JOB SUMMARY
Assists in the management of the daily functions of the department to ensure
protection of property assets, employees, guests and property. Maintains logs,
certifications and documents required by law and Standard Operating Procedures.
Assists in the training of staff in established emergency procedures
and implements accident and fire prevention procedures. Position focuses
on ensuring guest and employee satisfaction while achieving the operating
budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma
or GED; 3 years experience in the security/loss prevention or related
professional area.
OR
• 2-year degree from an accredited
university in Criminal Justice or related major; 1 year experience in
the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing
Security/Loss Prevention Operations
• Assists the Director
of Engineering in administering fire prevention programs and emergency
preparedness.
• Assists in conducting hazard and risk assessments at
the property to include quarterly OSHA/SAFETY audits, incident tracking, and
the hazard abatement process.
• Assists in the development of detailed
"shut down" procedures for the property to ensure that all areas are secured
at the appropriate times.
• Complies with applicable federal, state
and local law and safety regulations.
• Follows proper key control
guidelines in loss prevention and in the property.
• Develops a monthly
checklist for all cctv equipment, alarmed doors, and duress alarms to ensure
that they are fully functional.
• Incorporates into patrols,
which encompass all areas of the property's interior and exterior, an inspection
tour of recording system.
• Follows Duty of Care process for
the protection of guests and employees.
• Follows up on all unusual
activities in and around the property that would impair the well being of guests
and employees.
• Handles complaints, settling disputes, and resolving
grievances and conflicts, or otherwise negotiating with others.
•
Implements action plans to monitor and control risk.
• Monitors all
unusual activities in and around the property that would impair the well
being of guests and employees.
• Oversees all loss prevention operations
to include but not limited to patrol process, emergency response, investigations
(initial & follow up) for all guest and employee related incidents, shipping
and receiving process (makes recommendations for improvement), electronic key
system and manager on duties responsibilities.
• Oversees and guides
the efforts of the Accident Prevention Committee.
• Oversees first aid
program for guests and employees.
• Oversees the claims process
and protects company assets by closely monitoring the General Liability
and Worker's Compensation cases.
Ensuring Exceptional
Customer Service
• Meet quality standards and customer
expectations on a daily basis.
• Identifies the educational needs
of others, developing formal educational or training programs or classes,
and teaching or instructing others.
• Inspects and critiques
the performance of the loss prevention department to establish and maintain
a high level of professionalism and customer service.
• Provides services
that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Analyzes information
and evaluating results to choose the best solution and solve problems.
•
Develops liaison with local law enforcement and emergency services.
•
Informs and/or updates the executives, the peers and the subordinates
on relevant information in a timely manner.
• Provides information
to supervisors and co-workers by telephone, in written form, e-mail, or
in person.
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
