Assistant Manager – Operations F&B

JOB SUMMARY

Supervises Food
and Beverage (F&B)/culinary daily operations, and monitors compliance
with all F&B policies, standards, and procedures. Assists in the ordering
of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels
to verify that guest service, operational needs, and financial objectives
are met. Manages day-to-day operations, monitors quality, and standards
and meets the expectations of the customers on a daily basis. Maintains
the operating budget, and verifies that standards and legal obligations
are followed.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 1 year experience in the food and beverage, culinary,
or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Orders
Food and Beverage (F&B) supplies, cleaning supplies and uniforms.

•
Supervises daily F&B/culinary shift operations and monitors compliance
with all F&B policies, standards and procedures.

• Supports
and supervises an effective monthly self inspection program.

• Operates
all department equipment as necessary and reports malfunctions.

•
Supervises staffing levels to verify that guest service, operational needs,
and financial objective are met.

• Encourages and builds mutual trust,
respect, and cooperation among team members.

• Develops specific goals
and plans to prioritize, organize, and accomplish work.

• Maintains
the operating budget, and verifies that standards and legal obligations
are followed.

• Celebrates and fosters decisions that result in successes
as well as failures.

• Communicates areas that need attention to staff
and follows up to verify understanding.

• Coordinates cleaning program
in all F&B areas (e.g.,General clean), identifying trends and making
recommendation for improvements.

• Follows property specific second
effort and recovery plan.

• Maintains availablility and is approachable
to all team members.

• Demonstrates knowledge of the brand specific
service culture.

Providing Exceptional Customer
Service

• Provides services that are above and beyond for customer
satisfaction and retention.

• Serves as a role model to demonstrate
appropriate behaviors.

• Manages day-to-day operations, monitors quality,
and standards and meets the expectations of the customers on a daily basis.

• Takes proactive approaches when dealing with guest concerns.

• Sets
a positive example for guest relations.

• Stays readily
available/approachable for all guests.

• Reviews comment cards and guest
satisfaction results with employees.

• Responds in a timely manner
to customer service department request.

Additional
Responsibilities

• Provides information to supervisors and co-workers
by telephone, in written form, e-mail, or in person.

• Analyzes
information and evaluates results to choose the best solution and solve
problems.

• Performs hourly job function if necessary.

• Extends
professionalism and courtesy to team members at all times.

• Maintains
budgets, operating statements and payroll progress report.

• Performs
other duties, as assigned, to meet business needs.