Assistant Manager, Concierge

The Ritz-Carlton,
Melbourne

At The Ritz-Carlton, our Ladies and Gentlemen create
experiences so exceptional that they leave lasting impressions long after our
guests depart.

We are seeking an exceptional hospitality leader to join
our Concierge team as Assistant Manager, Concierge. This is
an opportunity to lead from the heart of the guest experience, inspiring a team
of hospitality professionals while creating memorable moments that define
The Ritz-Carlton experience.

As a key partner to the Chief Concierge,
you will play a pivotal role in elevating our arrival, departure and in-stay
experiences, ensuring every guest feels recognised, valued and genuinely cared
for. Through visible leadership, anticipatory hospitality and operational
excellence, you will help shape a Concierge operation renowned for warmth,
professionalism and personalised service.

If you are passionate about
creating meaningful guest connections, developing people, and delivering
legendary service, we would love to hear from you.

About
the Role:

As Assistant Manager, Concierge, you will be a highly
visible presence across the ground floor arrival experience, Concierge podium,
porte cochère and public areas, ensuring guests receive a warm welcome,
thoughtful guidance and seamless support throughout their journey.

You
will lead by example, fostering a culture where our Ladies and Gentlemen
anticipate needs before they are expressed, create memorable moments through
genuine care, and take ownership of every interaction.

You will also help
drive operational excellence through coaching, accountability, innovation
and continuous improvement, ensuring Concierge and Bell Services continue
to raise the benchmark for luxury hospitality.

What
You'll Do:

• Lead from the heart of the guest experience,
  maintaining a highly visible presence throughout the ground floor arrival
  experience, Concierge podium and public areas.
• Ensure the Concierge
  podium is consistently attended and positioned as a welcoming point
  of connection for arriving and departing guests.
• Create genuine
  relationships with guests through personalised recommendations, meaningful
  interactions and anticipatory hospitality.
• Foster a culture where
  guests are proactively welcomed, recognised and assisted rather than needing
  to seek support.
• Champion exceptional arrival and departure experiences
  that create memorable first and final impressions.
• Inspire, coach
  and develop a high-performing Concierge and Bell Services team through daily
  engagement, mentorship and role modelling.
• Drive service excellence
  by establishing clear standards, accountability and operational discipline.


• Partner closely with Front Office, Guest Relations, Housekeeping and Food
  & Beverage teams to deliver a seamless guest journey.
• Identify
  opportunities to surprise and delight guests through thoughtful, personalised
  experiences.
• Drive innovation and continuous improvement, helping
  position Concierge as one of the highest-performing departments within
  the hotel.
• Act as a trusted destination expert, connecting guests
  with the best experiences Melbourne has to offer.

About You:

You are a passionate hospitality
professional who thrives on creating memorable experiences and meaningful
connections.

You understand that great Concierge teams do not wait to
be found. They position themselves where guests need them most, creating
opportunities to engage, assist and exceed expectations at every
interaction.

You will ideally have:

• Previous leadership
  experience within Concierge, Front Office, Guest Relations or luxury hospitality
  operations.
• A genuine passion for creating exceptional and personalised
  guest experiences.
• Outstanding communication, interpersonal
  and relationship-building skills.
• Proven ability to coach, mentor
  and develop high-performing teams.
• A proactive mindset with
  a commitment to continuous improvement and service excellence.
• Strong
  organisational skills and attention to detail.
• An unrestricted
  Australian Driver's Licence with the ability to operate both automatic
  and manual vehicles.
• Valid Australian working rights.

Most importantly, you believe that luxury is not defined by what we provide,
but by how we make our guests feel.

Why Join
The Ritz-Carlton, Melbourne?

Our Ladies and Gentlemen are
the foundation of our success. In return for your passion and commitment,
we offer:

• Exclusive hotel and food & beverage discounts across
  Marriott International properties worldwide for you, your family
  and friends.
• World-class learning and development opportunities
  with the world's largest hospitality company.
• Global career pathways
  across Marriott International's portfolio of luxury and premium brands.


• Genuine care for your physical, emotional and financial wellbeing through
  our Employee Assistance Program.
• Associate referral incentives.


• An inclusive and supportive environment where your contributions are valued
  and recognised.

Join Us

This
is more than a leadership role.

It is an opportunity to shape the guest
experience, develop future hospitality leaders, and create the warm welcomes,
memorable moments and fond farewells that define The Ritz-Carlton.

If
you are ready to inspire excellence, lead with purpose and create lasting
memories for every guest, we invite you to apply.

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.