Support the rollout, adoption, and ongoing
management of finance systems (FIAT, PeopleSoft, e-A&L and Concur).
This role focuses on ensuring system readiness for hotels, providing user
support, coordinating training, and driving continuous improvement.
Key Responsibilities
1. System Implementation
& Readiness
- Maintain system trackers (FIAT &
PeopleSoft Smartsheets) and monitor hotel readiness - Review
configuration templates and key reports to ensure accuracy and compliance
- Track pre-opening progress and support system implementation activities
2. Training & Communication
- Plan
and coordinate training schedules and webinars - Host training sessions
and support user onboarding - Manage training communications, including
invitations and follow-ups - Develop basic training materials
and self-learning content (e.g., videos)
3. System Support
& Stakeholder Engagement
- Act as a point of contact
for hotel enquiries and system-related support - Manage support mailbox
and respond to user queries in a timely manner - Liaise with internal
teams and stakeholders to resolve issues
Reporting,
Adoption & Continuous Improvement
- Monitor system
adoption and prepare periodic reports - Support FIAT billing
and e-A&L monthly completion tracking - Conduct surveys, analyze
feedback, and recommend improvements
Qualifications & Experience
- Undergraduate
degree in Finance, Accounting, or a related field is preferred but
not mandatory - 3–5 years of experience in finance systems, ERP support,
or project coordination - Experience with ERP systems and hospitality
operations is an advantage
Technical Skills
- Advanced Microsoft Excel; proficient in PowerPoint and Word
- Experience with Smartsheet or tracking tools preferred
- Ability
to create simple training materials and video recordings (Microsoft clip
champ)
Core Competencies
- Strong communication and stakeholder management skills
- Good
analytical and problem-solving ability - Strong organizational skills
with attention to detail - Ability to manage multiple tasks and meet
deadlines - Proactive and adaptable with a continuous improvement
mindset
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
Marriott International is the world’s largest hotel
company, with more brands, more hotels and more opportunities for associates
to grow and succeed. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become
the best version of you.
