Assistant Operations Manager Food and Beverage

JOB SUMMARY

Supervises Food and Beverage (F&B)/culinary daily operations,
and monitors compliance with all F&B policies, standards, and procedures.
Assists in the ordering of F&B supplies, cleaning supplies, and uniforms.
Supervises staffing levels to verify that guest service, operational needs,
and financial objectives are met. Manages day-to-day operations, monitors
quality, and standards and meets the expectations of the customers on a daily
basis. Maintains the operating budget, and verifies that standards and legal
obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 3 years experience in the food and beverage, culinary, or related
professional area.

OR

• 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year experience in
the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting
in Managing Day-to-Day Operations

• Orders Food and Beverage
(F&B) supplies, cleaning supplies and uniforms.

• Supervises daily
F&B/culinary shift operations and monitors compliance with all F&B
policies, standards and procedures.

• Supports and supervises
an effective monthly self inspection program.

• Operates all department
equipment as necessary and reports malfunctions.

• Supervises staffing
levels to verify that guest service, operational needs, and financial objective
are met.

• Encourages and builds mutual trust, respect, and cooperation
among team members.

• Develops specific goals and plans to prioritize,
organize, and accomplish work.

• Maintains the operating budget,
and verifies that standards and legal obligations are followed.

•
Celebrates and fosters decisions that result in successes as well
as failures.

• Communicates areas that need attention to staff
and follows up to verify understanding.

• Coordinates cleaning program
in all F&B areas (e.g.,General clean), identifying trends and making
recommendation for improvements.

• Follows property specific second
effort and recovery plan.

• Maintains availablility and is approachable
to all team members.

• Demonstrates knowledge of the brand specific
service culture.

Providing Exceptional Customer
Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Serves as a role model
to demonstrate appropriate behaviors.

• Manages day-to-day operations,
monitors quality, and standards and meets the expectations of the customers on
a daily basis.

• Takes proactive approaches when dealing with guest
concerns.

• Sets a positive example for guest relations.

• Stays
readily available/approachable for all guests.

• Reviews comment cards
and guest satisfaction results with employees.

• Responds in a timely
manner to customer service department request.

Additional Responsibilities

• Provides information
to supervisors and co-workers by telephone, in written form, e-mail, or
in person.

• Analyzes information and evaluates results to choose
the best solution and solve problems.

• Performs hourly job function if
necessary.

• Extends professionalism and courtesy to team members at all
times.

• Maintains budgets, operating statements and payroll progress
report.

• Performs other duties, as assigned, to meet business needs.