Assistant Recreation Manager

JOB SUMMARY

Assists with managing aspects of the pool and beach areas, including overall
maintenance, daily upkeep, cleanliness and the operation of cabana units.
Provides and models service behavior to guests and employees. Assists
with continually striving to improve guest and employee satisfaction
and maximizing the financial performance in areas of responsibility. Position
works with direct reports to carry out departmental strategies.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 1 year experience
in the recreation/health club operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education,
Physical Education, Hotel and Restaurant Management, or related major; no work
experience required.

CORE WORK ACTIVITIES

Assisting with Recreation Operations

•
Supervises and manages employees. Supports day-to-day operations.

Understands employee positions well enough to perform duties in employees'
absence.

• Monitors quality, standards and meets the expectations of
the customers on a daily basis.

• Demonstrates knowledge of job-relevant
issues, products, systems, and processes.

• Schedules events, programs,
and activities, as well as the work of others.

• Provides personal
assistance, medical attention, emotional support, or other personal care
to others such as coworkers, customers, or patients.

• Develops specific
goals and plans to prioritize, organize, and accomplish work.

• Supports
the management of outside vendors including water sports and scuba.

•
Assists with managing group activities including sand painting, bon fires,
and team building events.

• Orders and manages necessary supplies.
Ensures workers have supplies, equipment, tools, and uniforms necessary to
do their jobs.

• Assists with managing the children's program (e.g.,
coordinates activities, purchases equipment and supplies etc.).

• Assists
with managing pool and beach areas, including overall maintenance, daily upkeep
and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

•
Serves as a role model to demonstrate appropriate behaviors.

• Provides
services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand
guest needs, provides guidance, feedback, and individual coaching when
needed.

Conducting Human Resources
Activities

• Identifies the developmental needs of others
and coaches, mentors, or otherwise helps others to improve their knowledge
or skills.

• Participates in the performance appraisal system process,
giving feedback when needed.

• Coordinates training activities
for employees in department.

• Encourages and builds mutual trust,
respect, and cooperation among team members.

• Communicates expectations
and performance objectives to subordinates; subordinates are also open to raise
questions and/or concerns.