Assistant Reservations Manager

POSITION SUMMARY

Oversee accuracy of room blocks, reservations, and group market codes.
Communicate company values and/or culture to new employees. Review and implement
new Reservations procedures. Process all reservation requests, changes,
and cancellations received by phone, fax, or mail. Identify guest reservation
needs and determine appropriate room type.

Verify availability of room type and rate. Explain guarantee, special rate,
and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.

Input and access data in reservation system. Respond to any challenges found
for accommodating rooming requests. Set-up proper billing accounts according
to Accounting policies. Troubleshoot, resolve, and document guest issues
and concerns or escalate/refer to appropriate individual.

Assist
management in training, scheduling, counseling, and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets.

Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats.

Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: At least 2 years of related work experience.

Supervisory
Experience: At least 1 year of supervisory experience.

License
or Certification: None