Assistant Restaurant Manager - Nook

JOB SUMMARY

Areas
of responsibility include Restaurants/Bars and Room Service, if applicable.
Assists in the daily supervision restaurant operations and assists with menu
planning, maintains sanitation standards and assists servers and hosts on
the floor during peak meal periods. Strives to continually improve guest
and employee satisfaction. Determines training needed to accomplish goals, then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years
experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 2 years experience in the food and beverage,
culinary, or related professional area.

CORE WORK
ACTIVITIES

Assisting in Management of Restaurant
Team

• Handles employee questions and concerns.

• Monitors
employees to ensure performance expectations are met.

• Provides feedback
to employees based on observation of service behaviors.

• Assists
in supervising daily shift operations.

• Supervises restaurant and all
related areas in the absence of the Director of Restaurants or Restaurant
Manager.

• Participates in department meetings by communicating a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant
policies, standards and procedures.

• Monitors alcohol beverage service
in compliance with local laws.

• Manages to achieve or exceed budgeted
goals.

• Performs all duties of restaurant employees and related
departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts
with guests to obtain feedback on product quality and service levels.

•
Supervises staffing levels to ensure that guest service, operational needs
and financial objectives are met.

• Encourages employees to provide
excellent customer service within guidelines.

• Handles guest problems
and complaints, seeking assistance from supervisor as necessary.

•
Strives to improve service performance.

• Sets a positive example
for guest relations.

• Assists in the review of comment cards and guest
satisfaction results with employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises
on-going training initiatives.

• Uses all available on the job training
tools for employees.

• Communicates performance expectations
in accordance with job descriptions for each position.

• Coaches
and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information
to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.

• Analyzes information and evaluating results
to choose the best solution and solve problems.

• Assists servers
and hosts on the floor during meal periods and high demand times.

•
Recognizes good quality products and presentations.

• Supervises daily
shift operations in absence of Restaurant Manager.