The Lake Como
EDITION
Nestled along the western shore overlooking the Bellagio
mountains, The Lake Como EDITION combines striking design and Italian warmth
with a sophisticated luxury lifestyle experience. Lake-view rooms and suites,
indoor and outdoor restaurants and bars, a unique floating pool, and a spa
sanctuary deliver an unforgettable escape.
JOB
SUMMARY
Areas of responsibility include The Pool. Assists in
the daily supervision restaurant operations and assists with menu planning,
maintains sanitation standards and assists servers and hosts on the floor during
peak meal periods. Strives to continually improve guest and employee
satisfaction. Determines training needed to accomplish goals, then implements
plan.
CANDIDATE PROFILE
Education and Experience
• High school diploma
or GED; 4 years experience in the food and beverage, culinary, or related
professional area.
OR
• 2-year degree from an accredited
university in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years experience
in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting
in Management of Restaurant Team
• Handles employee questions
and concerns.
• Monitors employees to ensure performance expectations
are met.
• Provides feedback to employees based on observation of service
behaviors.
• Assists in supervising daily shift operations.
•
Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.
• Participates in department
meetings by communicating a clear and consistent message regarding
the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations
• Ensures
all employees have proper supplies, equipment and uniforms.
•
Communicates to Chef and Restaurant Manager any issues regarding food quality
and service levels.
• Ensures compliance with all restaurant policies,
standards and procedures.
• Monitors alcohol beverage service
in compliance with local laws.
• Manages to achieve or exceed budgeted
goals.
• Performs all duties of restaurant employees and related
departments as necessary.
• Opens and closes restaurant shifts.
Providing Exceptional Customer Service
•
Interacts with guests to obtain feedback on product quality and service
levels.
• Supervises staffing levels to ensure that guest service,
operational needs and financial objectives are met.
• Encourages
employees to provide excellent customer service within guidelines.
•
Handles guest problems and complaints, seeking assistance from supervisor
as necessary.
• Strives to improve service performance.
• Sets
a positive example for guest relations.
• Assists in the review
of comment cards and guest satisfaction results with employees.
• Meets
and greets guests.
Conducting Human Resource
Activities
• Supervises on-going training initiatives.
•
Uses all available on the job training tools for employees.
•
Communicates performance expectations in accordance with job descriptions
for each position.
• Coaches and counsels employees regarding performance
on an on-going basis.
Additional
Responsibilities
• Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail, or
in person.
• Analyzes information and evaluating results to choose
the best solution and solve problems.
• Assists servers and hosts on
the floor during meal periods and high demand times.
• Recognizes good
quality products and presentations.
• Supervises daily shift operations
in absence of Restaurant Manager.
Compensation &
Benefits
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
EDITION
Hotels combine the visionary genius of boutique hotelier Ian Schrager,
the service delivery of a world-class luxury hotel, and the global reach
of Marriott International to create an entirely new experience in the world
of hospitality. EDITION delivers the best of both worlds in a delicate balancing
act – polish with personality, perfectionism with individualism, and comfort
with charisma and charm. The brand targets sophisticated, knowledgeable
consumers who understand quality, originality, design, and service excellence,
but who want it without limitations – breaking the bounds of convention
and demanding an attitude and a feeling wrapped in a package that showcases
the exceptional.