Assistant Sommelier, Tin Lung Heen

POSITION SUMMARY

Communicate with guests, employees, and/or departments to make certain
staff is working together as a team to ensure that guest needs are met. Answer
guest questions or concerns regarding the origin, vintage, and style of various
wines. Create, update and maintain wine lists. Pair and suggest wines that
will best complement menu items. Attend wine tastings and develop relationships
with vendors.

Request new wines and products. Design and implement wine promotions
and incentive programs. Monitor and replenish inventory of wine cellar,
equipment, and glassware. Conduct vintage and BIN number checks. Conduct staff
wine tastings. Complete opening and closing duties including setting up
necessary supplies and tools, cleaning all equipment and areas, locking doors,
etc.

Inspect storage areas for organization, use of FIFO, and cleanliness. Complete
scheduled inventories and stock and requisition necessary supplies. Monitor
dining rooms for seating availability, service, safety, and well being
of guests. Complete work orders for maintenance repairs. Issue, open, and serve
wine/champagne bottles.

Secure liquors, beers, wines, coolers, cabinets, and storage areas. Follow all
state and local laws for serving alcohol responsibly. Maintain accurate spill
sheet.

Assist management in hiring, training, scheduling,
evaluating, and motivating and coaching employees; serve as a role model
and first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Follow all company and safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance
are clean and professional, maintain confidentiality of proprietary information,
and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, assist individuals with disabilities,
and thank guests with genuine appreciation. Speak with others using clear
and professional language. Develop and maintain positive working relationships
with others, support team to reach common goals, and listen and respond
appropriately to the concerns of other employees. Ensure adherence to quality
expectations and standards; and identify, recommend, develop, and implement new
ways to increase organizational efficiency, productivity, quality, safety,
and/or cost-savings. Read and visually verify information in a variety
of formats (e.g., small print).

Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying
size and weight, requiring fine motor skills and hand-eye coordination. Move
through narrow, confined, or elevated spaces. Move over sloping, uneven,
or slippery surfaces as well as up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATION

Education: High
school diploma or G.E.D. equivalent.

Related Work Experience: 2 years
of related work experience.

Supervisory Experience: 1 year of supervisory
experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next.

It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and exemplify
the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work
you do and who you work with.

In joining The Ritz-Carlton,
you join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version
of you.