Assistant Spa Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Jordan, Amman
POSITION SUMMARY
Advise employees on general property information, in-house groups,
policy changes, or other pertinent information. Answer questions about available
services, general property information and amenities. Confirm guest first
and last name and type of treatment scheduled prior to beginning treatment.
Monitor and stick to time schedule throughout the day. Advise providers
of last-minute changes or additions to schedule and resolve scheduling
situations as needed. Promote and sell spa/salon services and retail products.
Complete requisitions for additional products, supplies, or equipment. Inspect
work areas and tools/equipment to ensure conformance to company standards.
Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating
and coaching employees; serve as a role model. Report accidents, injuries,
and unsafe work conditions to manager. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals. Ensure adherence
to quality expectations and standards; develop and implement quality improvement
or corrective action plans. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: At least 2 years of related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification: None
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected basis,
including disability, veteran status, or other basis protected by applicable
law.
W Hotels’ mission is to Ignite Curiosity, Expand
Worlds.
We are a place to experience life. We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences. A tuned-in,
up-for-anything spirit is at our core and has made us renowned for reinventing
the norms of luxury around the globe. Whatever/Whenever is our culture
and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s
possible, welcome to W Hotels. In joining W Hotels, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.
