Assistant Spa Manager

JOB SUMMARY

Position has responsibility for supervising and coordinating activities
of employees delivering spa services, including salon, skin care, program
coordination, reservations, reception desk, massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction and achieving
the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 2 years experience in the spa, guest services, or related
professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports
as needed to assist in the financial management of department.

• Manages
supplies and equipment inventories within budget.

• Maintains cleanliness
of spa and related areas and equipment.

• Understands the impact
of department’s operations on the overall property financial goals
and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Handles guest
problems and complaints.

• Empowers employees to provide excellent
customer service.

• Emphasizes guest satisfaction during all departmental
meetings and focusing on continuous improvement.

• Strives to improve
service performance.

Conducting Human Resources
Activities

• Solicits employee feedback, utilizing an “open
door” policy and reviewing employee satisfaction results to identify and address
employee problems or concerns.

• Ensures employees understand
expectations and parameters.

• Brings issues to the attention of
the department manager and Human Resources as necessary.

• Observes
service behaviors of employees and providing feedback to individuals.

•
Participates in employee progressive discipline procedures.

•
Participates in an on-going employee recognition program.

• Reviews
comment cards and guest satisfaction results with employees.

• Supports
a Spa orientation program for employees to receive the appropriate new hire
training to successfully perform their job.

• Supervises on-going
training initiatives and conducting training when appropriate.

•
Establishes and maintains open, collaborative relationships with employees
and ensuring employees do the same within the team.

• Celebrates
successes and publicly recognizes the contributions of team members.

•
Ensures property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa
as necessary.