Assistant Spa Manager - Lampung Marriott Resort & Spa
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Indonesia, Lampung
JOB SUMMARY
Assists with supervising and coordinating activities of employees delivering
spa services, including salon, skin care, program coordination, reservations,
reception desk, massage and locker room areas. Position focuses on ensuring
guest and employee satisfaction. Assists with achieving the operating
budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma
or GED; 1 year experience in the spa, guest services, or related professional
area.
CORE WORK ACTIVITIES
Assisting in Management of Spa Operations and Budgets
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports
as needed to assist in the financial management of department.
• Manages
supplies and equipment inventories within budget.
• Maintains cleanliness
of spa and related areas and equipment.
• Understands the impact
of department’s operations on the overall property financial goals
and objectives and managing to achieve or exceed budgeted goals.
•
Ensures employees understand expectations and parameters.
• Brings issues
to the attention of the department manager and Human Resources as necessary.
Ensuring and Delivering Exceptional Customer
Service
• Sets a positive example for guest relations.
•
Interacts with guests to obtain feedback on product quality and service
levels.
• Handles guest problems and complaints.
• Empowers
employees to provide excellent customer service.
• Emphasizes guest
satisfaction during all departmental meetings and focusing on continuous
improvement.
• Strives to improve service performance.
At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy. With the name that’s synonymous with hospitality the world
over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
