Assistant Special Event Manager Seasonal - Entertainment

JOB SUMMARY

Assists in planning and execution of meetings and special events. Assists
in the implementation of departmental strategies. Promotes and assists in
the execution of all property events with a seamless turnover from sales
to operations and back to sales where appropriate. Leads the team to meet
and exceed dail/weekly goals including, but not limited to, sales, attendance,
guest satisfaction, safety, etc.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in hospitality, event
management, food and beverage, sales and marketing, or related professional
area.

OR

• 2-year degree from an accredited university
in hospitality, or related major; 1 year experience in hospitality, event
management, food and beverage, sales and marketing, or a comparable professional
area

CORE WORK ACTIVITIES

Assisting in Managing Meetings and Special Events Operations
and Budgets

• Leads the team to meet and exceed dail/weekly
goals including, but not limited to, sales, attendance, guest satisfaction,
safety, etc.

• Researches and analyzes new products, pricing and services
of competition.

• Assists in apprising property of all groups that
will impact property operations.

• Assists in execution of event
management strategy that is aligned with the company’s business strategy
and leads its execution.

• Conducts daily walk-through of banquet floor
to help promote client satisfaction and quality standards.

• Learn,
operate and train employees on software systems used in events such
as ticketing, retail, inventory, space usage, etc.

Managing Profitability

• Assists in developing
working relationships with outside vendors and establishing prices and service
agreements to enhance the event experience and to increase additional revenue
opportunities for the property as needed.

• Creates opportunities
to upsell during event planning.

• Assists in managing department
controllable expenses to achieve or exceed budgeted goals.

• Manages
merchandise inventory as needed, enhancing merchandise displays to increase
sales.

Ensuring Exceptional Customer
Service

• Creates an atmosphere in all event management
operations areas that meets or exceeds guest expectations.

• Sets
a positive example for guest relations.

• Interacts with guests to obtain
feedback on product quality and service levels.

• Responds to and handles
guest problems and complaints.

• Empowers employees to provide excellent
customer service.

• Verifies employees understand expectations
and parameters.

• Strives to improve service performance.

•
Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing and Conducting Human
Resources Activities

• Interviews, selects and trains
employees.

• Appraises employee’s productivity and efficiency for
the purpose of recommending promotions or other changes in status.

•
Provides for the safety and security of the employees or the property.

•
Monitors employee attendance and records absences/tardiness.

• Helps
direct supervisors to achieve their own development goals.

• Conducts
annual performance appraisal with direct reports according to Standard Operating
Procedures.