Assistant Special Event Manager Seasonal - Retail

JOB SUMMARY

Assists
in planning and execution of meetings and special events. Assists in
the implementation of departmental strategies. Promotes and assists in
the execution of all property events with a seamless turnover from sales
to operations and back to sales where appropriate. Leads the team to meet
and exceed dail/weekly goals including, but not limited to, sales, attendance,
guest satisfaction, safety, etc.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 2 years experience in hospitality, event management, food
and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in hospitality, or related
major; 1 year experience in hospitality, event management, food and beverage,
sales and marketing, or a comparable professional area

CORE WORK ACTIVITIES

Assisting in Managing
Meetings and Special Events Operations and Budgets

• Leads
the team to meet and exceed dail/weekly goals including, but not limited
to, sales, attendance, guest satisfaction, safety, etc.

• Researches
and analyzes new products, pricing and services of competition.

• Assists
in apprising property of all groups that will impact property operations.

• Assists in execution of event management strategy that is aligned with
the company’s business strategy and leads its execution.

• Conducts daily
walk-through of banquet floor to help promote client satisfaction and quality
standards.

• Learn, operate and train employees on software systems used
in events such as ticketing, retail, inventory, space usage, etc.

Managing Profitability

• Assists in developing
working relationships with outside vendors and establishing prices and service
agreements to enhance the event experience and to increase additional revenue
opportunities for the property as needed.

• Creates opportunities
to upsell during event planning.

• Assists in managing department
controllable expenses to achieve or exceed budgeted goals.

• Manages
merchandise inventory as needed, enhancing merchandise displays to increase
sales.

Ensuring Exceptional Customer
Service

• Creates an atmosphere in all event management
operations areas that meets or exceeds guest expectations.

• Sets
a positive example for guest relations.

• Interacts with guests to obtain
feedback on product quality and service levels.

• Responds to and handles
guest problems and complaints.

• Empowers employees to provide excellent
customer service.

• Verifies employees understand expectations
and parameters.

• Strives to improve service performance.

•
Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing and Conducting Human
Resources Activities

• Interviews, selects and trains
employees.

• Appraises employee’s productivity and efficiency for
the purpose of recommending promotions or other changes in status.

•
Provides for the safety and security of the employees or the property.

•
Monitors employee attendance and records absences/tardiness.

• Helps
direct supervisors to achieve their own development goals.

• Conducts
annual performance appraisal with direct reports according to Standard Operating
Procedures.