Assistant Villa Manager - BVLGARI Resort Dubai

POSITION SUMMARY

The Villa Assistant Manager is responsible of overseeing the Villa
Butler’s operations, as well as on the job training.
Makes himself/herself
present on the floor and in constant communication between butlers-other
departments.
Ensures cleanliness- tidiness of the guest’s villas,
corridors, back of house.
Villa Ass. Manager coordinates that extremely
personalized service is being extended from the Villa Butlers to every single
guest. Villa Assistant Manager maintains high level of organization
and management within the department. Our first impression on guests is often
the significant one.
As a member of the Bulgari staff, it is extremely
important to ensure that we not only demonstrate our core values in our everyday
interactions with our guests, but that our behavior demonstrates a way
that reflects the unique personality of the Bulgari Brand.

Assist management in training, evaluating, counseling, motivating
and coaching employees; serve as a role model and first point of contact of
the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain
positive working relationships; support team to reach common goals; listen
and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; complete safety training and certifications; ensure
personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak using clear
and professional language; prepare and review written documents accurately
and completely; answer telephones using appropriate etiquette. Ensure adherence
to quality standards. Enter and locate information using computers/POS systems.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma
or G.E.D. equivalent.

Related Work Experience: At least 1 year of related
work experience.

Supervisory Experience: At least 1 year of supervisory
experience.

License or Certification: None