Asst IT Manager

JOB SUMMARY

Supports the property’s technology Information Resources objectives. Supports
all technology planning, decision-making, implementation, and maintenance.
Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

Education
and Experience

• 2-year degree from an accredited university
in Information Technology, Computer Science, or related major; 4 years
experience in Information Technology, Computer Science or related professional
area.

OR

• 4-year bachelor's degree from an accredited university
in Information Technology, Computer Science, or related major; certified
trainer; 2 years experience in Information Technology, Computer Science,
or related professional area.

CORE WORK
ACTIVITIES

Supporting Client Technology Needs

• Uses computers and computer systems (including hardware
and software) to set up functions, enter data, or process information.

•
Monitors, verifies and manages the acquisition and maintenance of property based
systems.

• Assists in analyzing information, identifying current
and potential problems and proposing solutions.

• Maintains, inspects
and repairs equipment.

• Inspects the equipment or the environment.

• Verifies that computer and network operations are monitored at
the property, backup/recovery functions are performed on scheduled basis
and administration functions for hardware, operating and application systems
are maintained and completed on consistent basis.

• Supports managing IR
activities to confirm the property infrastructure and applications systems
are functional at all times.

• Verifies solutions are consistent with
the client's needs and brand specific IR environment.

• Administers
and maintains mail and email.

• Maintains inventories and manages
IT hardware/software.

• Provides Internet support and maintenance (if
applicable)

• Provides cable management support.

• Generates
systems communications for property users to introduce new applications, provide
user tips, alert users of system problems and inform staff of progress
or status.

• Consults on specific application issues or hardware/software
problems.

• Provides feedback to Lodging IR on application functional
performance and system performance.

Managing Projects
and Policies

• Supports determining whether events or processes
comply with laws, regulations, or standards.

• Monitors processes
and evaluates information according to SOP and LSOP requirements.

•
Enforces IR policies and standards protecting company hardware, software
and other resources at the property.

Maintaining
Information Systems and Technology Goals

• Develops specific
goals and plans to prioritize, organize, and accomplish your work.

•
Performs an assessment of needs, ensuring compliance with brand specific
standards, budget and capital requirements.

• Determines priorities,
schedules, plans and necessary resources to complete property projects
on schedule and according to specification.

• Verifies problems
are correctly reported, routed, tracked and solved, with the system user
being informed of situation at all times.

• Verifies proper asset
management.

• Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge

• Keeps
up-to-date technically and applies new knowledge to your job.

•
Demonstrates knowledge of job-relevant issues, products, systems,
and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information
to supervisors and co-workers by telephone, in written form, e-mail, or
in person.

• Analyzes information and evaluates results to choose
the best solution and solve problems.

• Coordinates property efforts,
prioritizes needs and communicates those needs to IR Shared Services and other
systems staff.

• Manages vendors for property IT requirements functioning
as escalation point for problem resolution.