Asst Mgr-Sales Proactive - Courtyard by Marriott Manado

JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper
service delivery. Assists in leading all day-to-day activities related to sales
with a focus on building long-term, value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from
an accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; 2 years experience in the sales
and marketing or related professional area.

OR

• 4-year bachelor's
degree in Business Administration, Marketing, Hotel and Restaurant Management,
or related major; no work experience required

CORE WORK
ACTIVITIES

Building Successful Relationships
that Generate Sales Opportunities

• Works collaboratively
with off-property sales channels to ensure sales efforts are coordinated,
complementary and not duplicative.

• Builds and strengthens relationships
with existing and new customers to enable future bookings. Activities include
participating on sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Assists with managing and developing
relationships with key internal and external stakeholders.

• Provides
accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales
calls with members of sales team to acquire new business and/or close
on business.

• Supports the operational aspects of business booked (e.g.,
generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information
to Maximize Revenue

• Identifies new business to achieve
personal and location revenue goals.

• Understands the overall market -
competitors’ strengths and weaknesses, economic trends, supply and demand etc.
and knows how to sell against them.

• Assists in closing the best
opportunities for the location based on market conditions and location
needs.

• Gains understanding of the location’s primary target customer
and service expectations; serves the customer by understanding their business,
business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports
the company’s service and relationship strategy, driving customer loyalty
by delivering service excellence throughout each customer experience.

•
Services our customers in order to grow share of the account.

• Executes
and supports the company’s customer service standards.

• Provides
excellent customer service consistent with the daily service basics of
the company.

• Sets a positive example for guest relations.

•
Interacts with guests to obtain feedback on product quality and service
levels.