AsstDir-Sales II

• 4-year bachelor's degree in Business Administration,
Marketing, Hotel and Restaurant Management, or related major; 1 year experience
in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Developing &
Executing Sales Strategies

• Works with sales leader to ensure
understanding of sales strategy and effective implementation of this strategy
for the segment.

• Assists in the development, implementation
and sustaining of aggressive solicitation program focused on increasing
business.

• Works with management team to create and implement a sales
plan addressing revenue, customers and the market for the segment led by
the DOS.

• Assists with the development and implementation of promotions,
both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g., sets example with personal booking goals).

• Recommends
booking goals for sales team members.

Managing Sales
Activities

• Approves space release for catering to maximize
revenue (DOS, Group) in the absence of a Business Evaluation Manager.

•
Participates in sales calls with members of sales team to acquire new business
and/or close on business.

• Executes and supports the operational aspects
of business booked (e.g., generating proposal, writing contract, customer
correspondence).

Analyzing & Reporting on Sales
and Financial Data

• Analyzes market information by using sales
systems and implements strategy to achieve property’s financial room
and catering goals.

• Assists Revenue Management with completing accurate
six period projections.

• Reviews sales and catering guest satisfaction
results to identify areas of improvement.

Ensuring
Exceptional Customer Service

• Displays leadership in guest
hospitality, exemplifies customer service and creates a positive example
for guest relations.

• Interacts with guests to obtain feedback
on product quality and service levels.

• Meets with guests during pre-
and post-convention meetings to obtain feedback on quality of product (e.g.,
rooms, meeting facilities and equipment, food and beverage), service levels,
execution against contract and overall satisfaction.

• Empowers employees
to provide excellent customer service.

• Observes service behaviors
of employees and provides feedback to individuals and/or managers.

•
Incorporates guest satisfaction as a component of department meetings with
a focus on continuous improvement.

• Ensures that a customer recognition
program is in effect throughout Sales.

• Executes and supports
the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

•
Executes exemplary customer service to drive customer satisfaction and loyalty
by assisting the customer and ensuring their satisfaction before and during
their program/event.

• Serves the customer by understanding their needs
and recommending the appropriate features and services that best meet their
needs and exceed their expectations, while building a relationship and loyalty
to the company.

• Gains understanding of the property’s primary target
customer and service expectations; serves the customer by understanding their
business, business issues and concerns, to offer better business solution both
prior to, and during the program/event.

Building
Successful Relationships

• Develops and manages relationships
with key stakeholders, both internal and external.

• Works
collaboratively with off-property sales channels (e.g., Event Booking Center,
Market Sales, GSO) to ensure the property needs are being achieved and the sales
efforts are complementary, not duplicative.

• Works with Human Resources,
Engineering and Loss Prevention to ensure compliance with local, state
and federal regulations and/or union requirements.

• Attends customer
events, trade shows and sales missions to maintain, build or develop key
relationships with GSO Managers and customers.