AsstMgr-Account Sales/セールス アシスタントマネージャー （コートヤード・バイ・マリオット沖縄リゾート）

JOB SUMMARY

Provides total account management support for assigned property accounts.
By applying the principles of strategic account management, this position
will partner with Sales and Marketing leadership, and the property Leadership
team, to develop a comprehensive strategic plan to grow market share from their
assigned accounts. Executes the overall account strategy for assigned accounts
to generate and maximize business for the property. As an Account Manager,
this individual will develop strong partnerships with buyers for the purpose
of penetrating and growing market share and driving sales for hotel.
The position will focus specifically on growing market share from transient
and group revenue.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 2 years experience in the sales and marketing, guest services, front
desk, or related professional area.

OR

• 2-year degree from
an accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

•
Develops and implements the overall account strategy for assigned accounts.

• Retains, expands and grows account revenue of existing accounts through
total account penetration, margin management, and implementation of sales
and marketing initiatives.

• Penetrates assigned accounts for group
and transient.

• Explores opportunities for extended stay and catering
sales business.

• Identifies and aggressively solicits new accounts
in coordination with any relevant Sales and Marketing colleagues and Above
Property Sales.

• Builds and strengthens Accounts with existing and new
customers, industry organizations and brand network to enable future bookings.

Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops and implements strategic sales plans.

•
Understands the overall market dynamics - competitors’ strengths and weaknesses,
economic trends, supply and demand etc. and how to sell to assigned
accounts.

• Identifies emerging business opportunities and risks within
assigned accounts and provides feedback to key stakeholders (i.e. property
Leadership).

• Achieves account revenue and sales goals as defined
by Leadership.

• Anticipates and identifies business opportunities
and challenges and responds with a profitable strategy that aligns with overall
business direction.

Conducting Daily Sales
Activities

• Executes sales strategy to achieve property
goals.

• Executes designated sales strategies to develop and solicits
specific accounts to achieve revenue goals.

• Executes and supports
the operational aspects of business booked (e.g., generating proposal, writing
contract, customer correspondence).

• Maintains current business Accounts
for new business within accounts.

• Develops and achieves operating
budgets and manage controllable expenses.

• Establishes and maintains
accurate and up-to-date customer, account and opportunity data each account
in Opera Sales and Catering to ensure accurate reporting.

• Participates
in and practice daily service basics of the brand (i.e., MHR Spirit to Serve
Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).

•
Leverages methodologies, technical and business knowledge across the market.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages
in property related events that support the development of existing and new
accounts (e.g., GM Reception, Concierge Level hospitality, etc).

Providing Exceptional Customer
Service

• Gains understanding of the hotel’s primary target
customer and service expectations.

• Serves the customer by understanding
their business, business issues and concerns, to offer better business solutions
both prior to, and during the program/event.

• Serves as the account’s
“local service guarantee” by ensuring that outstanding service delivery
is maintained at every customer touch point, issues are resolved timely and
to the customers’ 100% satisfaction.

• Acts as the customer’s advocate
through understanding account needs and opportunities.

• Effectively
resolves guest issues that arise in the sales process; brings issues to
the attention of property leadership.

• Executes and supports Marriott’s
Customer Service Standards and hotel’s Brand Standards.

• Executes
exemplary customer service to drive customer satisfaction and loyalty
by assisting the customer and ensuring their satisfaction before and during
their program/event.

• Serves the customer by understanding their needs
and recommending the appropriate features and services that best meet their
needs and exceed their expectations, while building a Account and loyalty
to Marriott International.

Building Successful
Relationships

• Collaborates and engages third parties that
are sourced through the organization for their individual travel or group
planning needs.

• Leverages appropriate Above Property Sales and property
Leadership to ensure account saturation, pull-through
of account strategies and selling solutions at the local property level.

• Develops a close working Account with Operations to ensure execution
of strategies at the hotel level.

• Leverages all available sales
channels, (e.g., marriott.com, group and transient intermediaries, field sales,
worldwide reservation offices, etc), in an effort to optimize sales
revenues.

Additional Responsibilities

•
Conducts and coordinates site inspections for hotels, as required.

•
Performs other duties, as assigned, to meet business needs.