AsstMgr-Casino

JOB SUMMARY

Position assists Casino Manager in responsibilities related to daily casino
operations. Position supports directing and training employees to serve guests
and ensures proper standards are followed. Responsibilities include ensuring
guest and employee satisfaction while maintaining the operating budget.
Accountable for enforcing all legal obligations, professionally
and consistently. Assists with enforcing policies and procedures to ensure
casino operations in accordance with local gaming regulations.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in Casino Administration or related professional area.

OR

• 2-year
degree from an accredited university; 1 year experience in Casino Administration
or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Casino Work, Projects,
and Policies

• Supports the scheduling, opening and closing
of all table games, slot area and cashier operations.

• Assists
with ensuring the integrity of all gaming activity and equipment in casino.

• Coordinates with Surveillance regarding the overall security of gaming
and non gaming areas.

• Assists with enforcing established credit play
policy on assigned shift, to include extension of credit to qualified customers
within the established guidelines.

• Liaisons with Lead Slot Technician
on adjustments and repairs of games.

• Coordinates and implements casino
work and projects as assigned.

• Analyzes information and evaluates
results to choose the best solution and solve problems.

• Compiles,
codes, categorizes, calculates, tabulates, audits, or verifies information
or data.

• Observes casino employees and provides feedback.

Maintaining Casino Goals

• Achieves and exceeds goals
including performance goals, budget goals, team goals, etc.

• Develops
specific goals and plans to prioritize, organize, and accomplish your work.

• Submits reports in a timely manner, ensuring delivery deadlines.

•
Ensures profits and losses are documented accurately.

• Maintains
a strong accounting and operational control environment to safeguard assets.

• Promotes high visibility of casino in local market areas.

Ensuring Exceptional Customer Service

• Empowers
employees to provide excellent customer service.

• Emphasizes guest
satisfaction during all departmental meetings and focuses on continuous
improvement.

• Sets a positive example for guest relations.

•
Promotes positive customer relations.

• Monitors and handles guest
complaints by following the instant pacification procedures.

• Interacts
at the executive level with gaming customers, setting an example for the staff
in the areas of courtesy and service.

• Provides guidance
and professionalism on all disputes that may arise in the casino.

Additional Responsibilities

• Assists in other
casino operations when needed.

• Participate in department wide projects
and goals.

• Provides information to supervisors, co-workers,
and subordinates by telephone, in written form, e-mail, or in person.

•
Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence, energy and enthusiasm.

• Manages group
or interpersonal conflict effectively.

• Informs and/or updates
the executives and peers on relevant information in a timely manner.

•
Manages time well and possesses strong organizational skills.

• Presents
ideas, expectations and information in a concise well organized way.

•
Uses problem solving methodology for decision making and follow up.

•
Ensures that cleanliness and condition of each area meets designated
standards.

• Records all progressive readings prior to Casino opening
and after closing.