AsstMgr-Food & Beverage I
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Papua New Guinea, Enga
JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting
or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
•
High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.
OR
• 2-year degree from
an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 1 year
experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Creates
and nurtures a property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing service.
•
Provides excellent customer service to all employees.
• Responds quickly
and proactively to employee's concerns.
• Uses coaching skills throughout
the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related
concerns.
Ensuring Exceptional Customer
Service
• Provides excellent customer service.
• Responds
quickly and proactively to guest's concerns.
• Understands the brand's
service culture.
• Sets service expectations for all guests internally
and externally.
• Takes ownership of a guest complaint/problem until
it is resolved or it has been addressed by the appropriate manager
or employee.
• Follows up to ensure complaints have been addressed to
the guest's satisfaction.
• Develops a relationship with all guests
to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
• Complies
with all corporate accounting procedures.
• Assists GM as needed
with annual Quality audit.
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
