AsstMgr-Food & Beverage I

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting
or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

•
High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.

OR

• 2-year degree from
an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 1 year
experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates
and nurtures a property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing service.

•
Provides excellent customer service to all employees.

• Responds quickly
and proactively to employee's concerns.

• Uses coaching skills throughout
the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related
concerns.

Ensuring Exceptional Customer
Service

• Provides excellent customer service.

• Responds
quickly and proactively to guest's concerns.

• Understands the brand's
service culture.

• Sets service expectations for all guests internally
and externally.

• Takes ownership of a guest complaint/problem until
it is resolved or it has been addressed by the appropriate manager
or employee.

• Follows up to ensure complaints have been addressed to
the guest's satisfaction.

• Develops a relationship with all guests
to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies
with all corporate accounting procedures.

• Assists GM as needed
with annual Quality audit.