AsstMgr-Food & Beverage I

JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting
or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

•
High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.

OR

• 2-year
degree from an accredited university in Food Service Management, Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 1 year experience in the food and beverage, culinary, or related
professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

•
Creates and nurtures a property environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

•
Responds quickly and proactively to employee's concerns.

• Uses coaching
skills throughout the property.

• Demonstrates self confidence, energy
and enthusiasm.

• Motivates and encourages staff to solve guest
and employee related concerns.

Ensuring Exceptional
Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands
the brand's service culture.

• Sets service expectations for all guests
internally and externally.

• Takes ownership of a guest complaint/problem
until it is resolved or it has been addressed by the appropriate manager
or employee.

• Follows up to ensure complaints have been addressed to
the guest's satisfaction.

• Develops a relationship with all guests
to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies
with all corporate accounting procedures.

• Assists GM as needed
with annual Quality audit.