AsstMgr-Housekeeping
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Malaysia, Sepang
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining
the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school
diploma or GED; 1 year experience in the housekeeping or related professional
area.
OR
• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; no work experience required.
CORE WORK
ACTIVITIES
Managing Housekeeping Operations
and Budgets
• Ensures knowledge and understanding of OSHA
regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
• Inventories stock
to ensure adequate supplies.
• Ensures guest room status is communicated
to the Front Desk in a timely and efficient manner.
• Works effectively
with the Engineering department on guest room maintenance needs.
•
Understands and complies with loss prevention policies and procedures.
•
Ensures all employees have proper supplies, equipment and uniforms.
•
Assists in supervising an effective inspection program for all guestrooms
and public space.
• Manages linen inventory and guest supplies
and assists in the ordering of supplies as necessary.
• Supervises
Housekeeping and all related areas in the absence of the Director of Services
or Housekeeping Manager.
• Observes service behaviors of employees
and provides feedback to individuals; continuously strives to improve service
performance.
Ensuring Exceptional Customer
Service
• Handles guest problems and complaints seeking
assistance from supervisor as necessary.
• Assists in the review
of comment cards and guest satisfaction results with employees.
• Sets
a positive example for guest relations.
At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
