AsstMgr-Housekeeping

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining
the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 1 year experience in the housekeeping or related professional
area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; no work experience required.

CORE WORK
ACTIVITIES

Managing Housekeeping Operations
and Budgets

• Ensures knowledge and understanding of OSHA
regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock
to ensure adequate supplies.

• Ensures guest room status is communicated
to the Front Desk in a timely and efficient manner.

• Works effectively
with the Engineering department on guest room maintenance needs.

•
Understands and complies with loss prevention policies and procedures.

•
Ensures all employees have proper supplies, equipment and uniforms.

•
Assists in supervising an effective inspection program for all guestrooms
and public space.

• Manages linen inventory and guest supplies
and assists in the ordering of supplies as necessary.

• Supervises
Housekeeping and all related areas in the absence of the Director of Services
or Housekeeping Manager.

• Observes service behaviors of employees
and provides feedback to individuals; continuously strives to improve service
performance.

Ensuring Exceptional Customer
Service

• Handles guest problems and complaints seeking
assistance from supervisor as necessary.

• Assists in the review
of comment cards and guest satisfaction results with employees.

• Sets
a positive example for guest relations.