AsstMgr-Housekeeping (NE)
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
JOB SUMMARY
Entry level management position that assists in supporting the day-to-day
activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining
the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school
diploma or GED; 1 year experience in the housekeeping or related professional
area.
OR
• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; no work experience required.
CORE WORK
ACTIVITIES
Assisting in Managing Housekeeping
Operations and Budgets
• Assists in all lost and found
procedures.
• Obtains list of rooms to be cleaned immediately and list
of prospective check-outs or discharges to prepare work assignments.
•
Inventories stock to ensure adequate supplies.
• Ensures guest room
status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance
needs.
• Understands and complies with loss prevention policies
and procedures.
• Ensures all employees have proper supplies, equipment
and uniforms.
• Assists in supervising an effective inspection program
for all guestrooms and public space.
• Assists in managing linen
inventory and guest supplies and assists in the ordering of supplies
as necessary.
• Assist in supervising Housekeeping and all related areas
in the absence of the Director of Services or Housekeeping Manager.
•
Observes service behaviors of employees and provides feedback to individuals;
continuously strives to improve service performance.
Ensuring Exceptional Customer Service
• Handles guest
problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results
with employees.
• Sets a positive example for guest relations.
At Marriott International, we are dedicated to
being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
