AsstMgr-Laundry
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Malaysia, Kuala Lumpur
JOB SUMMARY
Assists in hotel laundry daily operations and services. Works with employees
to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary
Department within existing time constraints. Assists in maintaining a safe
and clean work environment.
CANDIDATE PROFILE
Education and Experience
•
High school diploma or GED; 1 year experience in the laundry, housekeeping,
or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Department Operations
and Budgets
• Assisting in managing day-to-day operations,
ensuring the quality, standards and meeting the expectations of the customers
on a daily basis.
• Communicating the importance of safety procedures,
detailing procedure codes, ensuring employee understanding of safety codes,
monitoring processes and procedures related to safety.
• Comprehends
budgets, operating statements and payroll progress reports as needed to assist
in the financial management of department.
• Ensures consistent workflow
to minimize peaks and valleys in production.
• Brings issues to
the attention of the department manager and Human Resources as necessary.
• Assists in ordering and managing necessary supplies. Ensuring workers
have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Participates in the management of department’s controllable expenses
to achieve or exceed budgeted goals.
• Works effectively with
the Engineering department on Laundry equipment maintenance needs.
•
Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.
• Operates all department equipment as necessary and reports
malfunctions.
• Develops, maintains and uses effective back-up plans
for breakdowns.
• Evaluates and implements new techniques, supplies
and equipment.
Providing and Ensuring Exceptional
Customer Service
• Providing services that are above and beyond
for customer satisfaction and retention.
• Improving service
by communicating and assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed.
• Sets
a positive example for guest relations.
• Empowers employees to provide
excellent customer service.
• Ensures hotel policies are administered
fairly and consistently, disciplinary procedures and documentation are completed
according to Standard and Local Operating Procedures (SOPs and LSOPs)
and support the Peer Review Process.
• Celebrates successes and publicly
recognizes the contributions of team members; ensures employee recognition
is taking place on all shifts.
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
