AsstMgr-Restaurant (NE)

JOB SUMMARY

Entry level management position that is assists in the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning,
maintains sanitation standards, assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service Departments,
where applicable. Responsibilities include ensuring guest and employee
satisfaction while maintaining the operating budget. Accountable to ensure
standards and legal obligations are followed.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.

OR

• 2-year degree from
an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 1 year
experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles
employee questions and concerns.

• Monitors employees to ensure
performance expectations are met.

• Provides feedback to employees based
on observation of service behaviors.

• Assists in supervising daily shift
operations.

• Supervises restaurant and all related areas in the absence
of the Director of Restaurants or Restaurant Manager.

• Participates
in department meetings by communicating a clear and consistent message regarding
the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures
all employees have proper supplies, equipment and uniforms.

•
Communicates to Chef and Restaurant Manager any issues regarding food quality
and service levels.

• Assists in ensuring compliance with all restaurant
policies, standards and procedures.

• Monitors alcohol beverage service
in compliance with local laws.

• Assists in achieving or exceeding
budgeted goals.

• Performs all duties of restaurant employees and related
departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

•
Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service,
operational needs and financial objectives are met.

• Encourages
employees to provide excellent customer service within guidelines.

•
Handles guest problems and complaints, seeking assistance from supervisor
as necessary.

• Strives to improve service performance.

• Sets
a positive example for guest relations.

• Assists in the review
of comment cards and guest satisfaction results with employees.

• Meets
and greets guests.

Assisting in Human Resource
Activities

• Supervises on-going training initiatives.

•
Uses all available on the job training tools for employees.

•
Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance
on an on-going basis.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.