At Your Service / Switchboard Agent - JW Marriott Grosvenor House

AYS / Switchboard -
EXPLORE MARRIOTT

Marriott International portfolio
of brands includes both JW Marriott and Marriott Hotels.

JW
Marriott is part of Marriott International's luxury portfolio
and consists of more than 110 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our associates
come first. Because if you’re happy, our guests will be happy. It’s as simple
as that. Our hotels offer a work experience unlike any other, where you’ll
be part of a community and enjoy a true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a luxury
environment. Treating guests exceptionally starts with the way we take care
of our associates. That’s The JW Treatment™.

Grosvenor
House Located on Park Lane in the heart of Mayfair, our distinguished
5-star hotel offers exceptional accommodation, epicurean delights and sweeping
views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary
in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty
and business leaders to Mayfair throughout its history and continues to do so.

London is on the doorstep, the hotel is a stone’s throw from Bond Street,
Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History &
Science museums and the West End. Our guests are able to experience modern
luxury in a place where they can be mindful and present, and indulge in
the inspired service and nourishing surroundings.

We are currently
recruiting for an ambitious and passionate At Your Service / Switchboard
operator who strives to provide and inspire incredible guest service
that creates truly memorable experiences for our guests. Join our amazing
and diverse team and grow your career with Marriott International, the world’s
largest and most celebrated hospitality brand.

What we
are looking for

• An individual with strong interpersonal
  skills and good people management ability
• Being innovative, pro-active
  and reliable, able to work alone and within a team.
• Sufficient
  experience in a similar position
• An ambassador who must have a passion
  for hospitality.

POSITION SUMMARY

A real
people person and at ease in building relationships with the hotels high profile
guests. The position requires a self-motivator with a positive attitude and
an understanding of superior guest satisfaction to ensure the hotel’s internal
and external guests are looked after with the highest level of proactive guest
service. The At Your Service agent will also;

• Answer, record
  and process all guest requests, questions, or concerns via telephone, email,
  chat, and mobile communication devices.
• Operate telephone switchboard,
  process guest requests for wake-up calls, and connecting and directing calls
  to the appropriate extension.
• Receive, record, and relay messages
  accurately and in a timely manner.
• Become familiar with our systems
  where you will log all guest guests requests.
• Supply guests
  with information regarding property amenities, services, room features,
  and local areas of interest and activities.
• Assign and ensure work
  tasks are completed on time and that they meet appropriate quality
  standards.

CANDIDATE
PROFILE

Experience

• Previous
  experience working within a Customer Service environment
  preferred

Skills and Knowledge

• Strong
  Communication skills (verbal, listening, writing)
• Pro-active
  and reliable
• Able to work alone and within
  a team

Education or Certification

• Good
  level of English essential

REWARDS FOR WORK… BENEFITS
FOR YOUR LIFESTYLE

As a world-class leader in the travel
industry, there’s no better place than Marriott International to make your mark.

Joining us, you’ll get to entertain and meet people from all over the world
as you build your experience. You’ll find a place where your personality
and ideas are appreciated just as much as the work you do. You’ll grow through
opportunities to explore the business, opening yourself to various career
options. If you have the natural ability to communicate and enjoy working
with others, we welcome you to join our global family.

We’ll support
you in and out of the workplace by offering:

• Team-spirited
  co-workers
• Encouraging management
• Wellbeing programs


• Comprehensive Training and Development program
• Marriott Discount
  Card enabling to benefits from hotel room, gift shops and F&B across 130
  countries.
• Recognition programs
• Meals at work


• Uniform
• Enrolment of Perks at Work - Access to unlimited deals
  of retailers and more
• 20 days holiday increasing with service


• Cycle to work scheme
• Pension & Life Assurance
• Awards
  and recognition celebrations and many more….

Our highest priority
is making you feel as welcome as our guests. We want you to know you’re
important to us and that you’ll make an impact in your role, and for
that, you’ll be appreciated and valued.

Marriott International is
an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any protected
basis, such as disability and veteran status, or any other basis covered under
applicable law.

Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy. With the name that’s synonymous with hospitality the world
over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.