At Your Service Agent
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Indonesia, Banten
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns
via telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting
and directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping),
and follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record
transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.
Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License
or Certification: None
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
When you join the Sheraton family,
you become a member of its global community. We’ve been a place to gather
and connect since 1937. At Sheraton, associates create a sense of belonging
in more than 400 communities around the world. We invite, we welcome, and
we connect guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver a meaningful guest experience,
we encourage you to explore your next career opportunity with Sheraton. Join
us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton
Hotels & Resorts, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
