At Your Service Agent

POSITION SUMMARY

Answer, record, and process all guest requests, questions,
or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls,
and connecting and directing calls to the appropriate extension. Receive,
record, and relay messages accurately. Log all guest requests or issues into
computer, contact appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests about room
features, property amenities, and local areas of interest.

May process room service orders, answer questions on menu selection and record
transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.

Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals.

Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D.
equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License
or Certification: None

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.