At Your Service Agent

Description

Objective:
Serve as the main point of contact for all guest requests and needs,
including answering calls, dispatching requests and following up to ensure guest
satisfaction with result.

Job Duties:

1. Answer
   incoming calls from guests, both external and in-house.
2. Communicate
   guest needs to the appropriate department and follow up to ensure that requests
   have been handled.
3. Take room service orders.
4. Field guest
   complaints, conducting thorough research to develop the most effective solutions
   and negotiate results. Listen and extend assistance in order to resolve problems
   such as price conflicts, insufficient heating or air conditioning, etc.
   
5. Remain calm and alert especially during emergency situations and heavy
   hotel activity. Plan and implement detailed steps by using experienced judgment
   and discretion.
6. Comply with attendance rules and be available to work
   on a regular basis.
7. Perform any other job-related duties
   as assigned.

Desired
Qualifications:

• Previous guest service experience required.
  Hotel experience preferred.
• A friendly and professional
  demeanor
• The ability to multitask
• Strong computer
  skills
• High School Diploma
  required

Qualifications

Behaviors

• Loyal:
  Shows firm and constant support to a cause
  (Preferred)
• Enthusiastic: Shows intense and eager
  enjoyment and interest (Preferred)
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task
  done well
  (Preferred)

Motivations

• Preferred

  Peer
  Recognition: Inspired to perform well by the praise
  of coworkers

• Preferred

  Ability to Make
  an Impact: Inspired to perform well by the ability to contribute to
  the success of a project or
  the organization

• Preferred

  Job
  Security: Inspired to perform well by the knowledge that your job
  is safe

Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities

This employer is required
to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the href="https://www.eeoc.gov/poster">Know Your Rights notice from
the Department of Labor.

All positions listed on this page
are outside of Marriott International, Inc. and its subsidiaries (“Marriott”).

These businesses are separate companies and separate employers from Marriott.
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