At Your Service Agent
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
United States, Chicago
POSITION SUMMARY
Answer, record, and process all guest requests, questions,
or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls,
and connecting and directing calls to the appropriate extension. Receive,
record, and relay messages accurately. Log all guest requests or issues into
computer, contact appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests about room
features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record
transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.
Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D.
equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License
or Certification: None
This position offers health care benefits,
retirement benefits, earned paid time off (including sick leave where
applicable), life insurance, disability coverage, and other life and work
wellness benefits. Benefits may be subject to generally applicable eligibility
waiting period, contribution, and other requirements
and conditions.
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the oh-so-familiar
all around the globe. As a host with Marriott Hotels, you will help keep
the promise of “Wonderful Hospitality. Always.” by delivering thoughtful,
heartfelt, forward-thinking service that upholds and builds upon this living
legacy.
With the name that’s synonymous with hospitality the world over, we are proud
to welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
