At Your Service Agent Telephone Operator Full Time Park Lane
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
LONDON MARRIOTT HOTEL PARK
LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park
Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you
with bespoke luxury amenities and close proximity to some of London's most
famous attractions. Intuitively designed accommodation is infused
with boutique-inspired touches and offers plush bedding, marble bathrooms
and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park.
Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London,
or maintain your health at The Club at Park Lane, our fitness centre featuring
an indoor pool, steam rooms, massage services and a modern gym.
Our light-filled venues, superior planning and world-class catering services
make us a superb choice for hosting impressive business meetings, social events
and more. When it's time to explore London, you'll find the best of the city
lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble
Arch. We are part of Marriott International, the world's leading, award winning,
hospitality company with more than 7,000 properties across 130 countries
and territories worldwide. Begin your career journey with Marriott. Your 5-star
experience awaits.
We are now recruiting for an At Your
Service Agent Telephone Operator Full Time to join our five-star,
luxurious boutique hotel.
Have fun working alongside a fantastic team and enjoy a world where career
progression opportunities and world class training is available to you. We enjoy
crafting bespoke experiences for you.
ARE YOU ELIGIBLE TO WORK
IN THE UK?
A points-based immigration system affecting
the eligibility to apply to work in the UK has been introduced from 01 January
2022. Applicants with Irish citizenship, an indefinite leave to enter the UK
or an indefinite leave to remain in the UK are eligible to work in the UK
including EU citizens who already lived in the UK by 31 December 2020. Please
refer to the Home Office website for more details. You can also prove your right
to work to employers by visiting this website
target="_blank">https://www.gov.uk/prove-right-to-work
JOB SUMMARY
Answer, record, and process all
guest requests, questions, or concerns via telephone, email, chat, and mobile
communication devices.
Operate telephone switchboard, process guest requests for wake-up calls,
and connecting and directing calls to the appropriate extension. Receive,
record, and relay messages accurately. Log all guest requests or issues into
computer, contact appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests about room
features, property amenities, and local areas of interest. May process room
service orders, answer questions on menu selection and record transactions
in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
PROUDLY RANKED AMONG
THE TOP 5 HOTELS IN LONDON IN THE CONDÉ NAST READERS’ CHOICE AWARDS
2025
A unique opportunity to be part of an award-winning
international brand where we celebrate your unique talent. Being part
of Marriott International, the largest hospitality brand in the world opens
doors of opportunity worldwide. The sky is your limit. You will have access
to fabulous & flexible benefits to help you nurture your inner self.
FINANCIAL WELLNESS
CAREER GROWTH AND PROFESSIONAL
ADVANCEMENT
HEALTH, WELLBEING AND SOCIAL
IMPACT
RECOGNITION AND THE SOCIAL SCENE
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
