Attendant-Housekeeping

POSITION SUMMARY

Respond promptly to requests from guests and other departments. Fill
cart with supplies and transport cart to assigned area. Enter guest rooms
following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms. Replace dirty linens and terry
with clean items.

Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room
service items. Check that all appliances are present in the room and in working
order. Straighten desk items, furniture, and appliances.

Dust, polish, and remove marks from walls and furnishings. Vacuum carpets
and performs floor care duties (e.g., in guest rooms and hallway).

Follow all company and safety and security policies and procedures; report
any maintenance problems, safety hazards, accidents, or injuries; complete
safety training and certifications; properly store flammable materials. Ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information. Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.

Support team to reach common goals. Ensure adherence to quality expectations
and standards. Move, lift, carry, and place objects weighing less than or equal
to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related
equipment over sloping and uneven surfaces. Reach overhead and below the knees,
including bending, twisting, pulling, and stooping.

Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine
motor skills and hand-eye coordination. Perform other reasonable job duties
as requested by Supervisors.

PREFERRED QUALIFICATION

Education: No high school diploma or G.E.D. equivalent.

Related Work
Experience: No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.