Attendant-Loss Prevention

POSITION SUMMARY

Conduct investigations and gather evidence related to theft/fraud
or lost items, noise complaints, assault complaints, food poisoning complaints,
and other guest complaints and incidents. Conduct interviews with relevant
parties in order to obtain statements and information related to incidents.
Assist with and notify manager/supervisor, local police, or other appropriate
individuals in the event of accidents, attacks, or other incidents. Complete
incident reports to document all Security/Loss Prevention related incidents such
as theft, accidents, physical hazards, and fire alarms. Handle business
interruptions and complaints, such as suspicious individuals, civil disturbances
or demonstrations, noise complaints, intoxicated individuals, etc. Escort any
unwelcome persons from the property without interrupting the orderly flow
of property operation.

Defuse guest or employee disturbances/altercations, including summoning
appropriate authorities if necessary, and documenting incident.

Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manage. Maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs. Speak with others using clear
and professional language; prepare and review written documents accurately
and completely. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees.

Ensure adherence to quality expectations and standards. Enter and locate
work-related information using computers and/or point of sale systems.

In addition, some states may have additional licensing/registration requirements
to be considered for this position. Read and visually verify information in
a variety of formats (e.g., small print). Visually inspect tools, equipment,
or machines (e.g., to identify defects). Enter and locate work-related
information using computers and/or point of sale systems. Move at a speed
required to respond to work situations (e.g., run, walk, jog).

Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and objects weighing in excess of 75 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATIONS

Education: High
school diploma or G.E.D. equivalent.

Related Work Experience: No related
work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None