Attendant-Loss Prevention
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Malaysia, Kota Kinabalu
POSITION SUMMARY
Conduct investigations and gather evidence related to theft/fraud
or lost items, noise complaints, assault complaints, food poisoning complaints,
and other guest complaints and incidents. Conduct interviews with relevant
parties in order to obtain statements and information related to incidents.
Assist with and notify manager/supervisor, local police, or other appropriate
individuals in the event of accidents, attacks, or other incidents. Complete
incident reports to document all Security/Loss Prevention related incidents such
as theft, accidents, physical hazards, and fire alarms. Handle business
interruptions and complaints, such as suspicious individuals, civil disturbances
or demonstrations, noise complaints, intoxicated individuals, etc. Escort any
unwelcome persons from the property without interrupting the orderly flow
of property operation.
Defuse guest or employee disturbances/altercations, including summoning
appropriate authorities if necessary, and documenting incident.
Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manage. Maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards; anticipate
and address guests’ service needs. Speak with others using clear
and professional language; prepare and review written documents accurately
and completely. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to
the concerns of other employees.
Ensure adherence to quality expectations and standards. Enter and locate
work-related information using computers and/or point of sale systems.
In addition, some states may have additional licensing/registration requirements
to be considered for this position. Read and visually verify information in
a variety of formats (e.g., small print). Visually inspect tools, equipment,
or machines (e.g., to identify defects). Enter and locate work-related
information using computers and/or point of sale systems. Move at a speed
required to respond to work situations (e.g., run, walk, jog).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 50 pounds without assistance and objects weighing in excess of 75 pounds
with assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested
by Supervisors.
PREFERRED QUALIFICATIONS
Education: High
school diploma or G.E.D. equivalent.
Related Work Experience: No related
work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
