Attendant-Spa

POSITION SUMMARY

Provide general spa orientation to guests upon arrival, such as
the location and use of locker rooms, lounge areas, and hospitality stations.
Offer guests amenities such as water, juice, or heated neck pillows. Answer
questions about general property information and amenities. Escort guests to
and from treatment rooms. Check computer for updates and changes to schedule
regularly throughout the day. Maintain cleanliness of workstation, treatment
rooms, spa/salon locker room, and lounge areas.

Dispose of trash and dirty linens in the proper area. Secure supplies
and equipment at the end of each shift. Stock towels, linens, supplies,
and amenities in the locker room, lounge areas, and hospitality stations.

Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; protect company assets. Anticipate and address guests’ service
needs; thank guests with genuine appreciation.

Speak with others using clear and professional language. Develop and maintain
positive working relationships with others. Comply with quality assurance
expectations and standards. Reach, bend, twist, pull, and stoop; move, lift,
or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk
for an extended period of time. Perform other reasonable job duties as requested
by Supervisors.

PREFERRED QUALIFICATIONS

Education: High
school diploma or G.E.D. equivalent.

Related Work Experience: No related
work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the care
and comfort of our guests.

Your role will be to ensure that
the “Gold Standards” of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by
which The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.