Attendant-Spa-Lead

POSITION
SUMMARY

Inspect work areas
and tools/equipment to ensure conformance to company standards. Provide general
spa orientation to guests upon arrival, such as the location and use of locker
rooms, lounge areas, and hospitality stations. Offer guests amenities such
as water, juice, or heated neck pillows. Answer questions about general property
information and amenities. Resolve scheduling situations as needed by working
with supervisor/manager. Check computer for updates and changes to schedule
regularly throughout the day.

Clean, maintain, and sterilize tools and equipment. Maintain cleanliness
of workstation, treatment rooms, spa/salon locker room, and lounge areas.
Dispose of trash and dirty linens in the proper area. Secure supplies
and equipment at the end of each shift. Stock towels, linens, supplies,
and amenities in the locker room, lounge areas, and hospitality stations.

Assist management in training, scheduling, motivating and coaching
employees; serve as a role model or mentor.

Report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional; protect
company assets. Anticipate and address guests’ service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language. Develop and maintain positive working relationships with others.

Comply with quality assurance expectations and standards. Reach, bend, twist,
pull, and stoop; move, lift, or carry objects weighing less than or equal to 10
pounds; stand, sit, or walk for an extended period of time. Perform other
reasonable job duties as requested by Supervisors.

PREFERRED
QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None