Banquet Manager

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in
the success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 2 years experience in the event management, food and beverage,
or related professional area.

CORE WORK
ACTIVITIES

Managing Banquet
Operations

• Projects supply needs for the department, (e.g.,
china, glass, silver, buffet presentations, props).

• Applies knowledge
of all laws, as they relate to an event.

• Understands the impact
of Banquet operations on the overall success of an event and manages activities
to maximize customer satisfaction.

• Adheres to and reinforces all
standards, policies, and procedures.

• Maintains established sanitation
levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage
the banquet beverage perpetual inventory.

• Schedules banquet service
staff to forecast and service standards, while maximizing profits.

•
Assists team in developing lasting relationships with groups to retain business
and increase growth.

Participating in and Leading Banquet
Teams

• Sets goals and delegates tasks to improve departmental
performance.

• Conducts monthly department meetings with the Banquet
team.

• Applies and continually broadens knowledge of food and wine
pairings and cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively
participates in the servicing of events.

Ensuring
and Providing Exceptional Customer Service

• Sets a positive
example for guest relations.

• Interacts with guests to obtain feedback
on product quality and service levels.

• Responds to and handles guest
problems and complaints.

• Empowers employees to provide excellent
customer service.

• Ensures employees understand expectations
and parameters.

• Strives to improve service performance.

•
Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction
results with employees.

Conducting Human Resources
Activities

• Communicates and executes departmental and property
emergency procedures and ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback
to individuals.

• Monitors progress and leads discussion with staff each
period.

• Participates in the development and implementation
of corrective action plans.

• Reviews quarterly Meeting Planner Survey
results and participates in the development and implementation of corrective
action to address service challenges; focuses on continuous improvement of guest
satisfaction.

• Attends and participates in all pertinent meetings.