Banquet Manager

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in
the success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 2 years experience in the event management, food and beverage,
or related professional area.

CORE WORK
ACTIVITIES

Managing Banquet
Operations

• Projects supply needs for the department, (e.g.,
china, glass, silver, buffet presentations, props).

• Applies knowledge
of all laws, as they relate to an event.

• Understands the impact
of Banquet operations on the overall success of an event and manages activities
to maximize customer satisfaction.

• Adheres to and reinforces all
standards, policies, and procedures.

• Maintains established sanitation
levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage
the banquet beverage perpetual inventory.

• Schedules banquet service
staff to forecast and service standards, while maximizing profits.

•
Assists team in developing lasting relationships with groups to retain business
and increase growth.

Participating in and Leading
Banquet Teams

• Sets goals and delegates tasks to improve
departmental performance.

• Conducts monthly department meetings with
the Banquet team.

• Applies and continually broadens knowledge of food
and wine pairings and cutting edge cuisine with emphasis on current event
trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts
and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

•
Sets a positive example for guest relations.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Responds
to and handles guest problems and complaints.

• Empowers employees
to provide excellent customer service.

• Ensures employees understand
expectations and parameters.

• Strives to improve service
performance.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Reviews comment cards
and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.

• Observes service behaviors
of employees and provides feedback to individuals.

• Monitors progress
and leads discussion with staff each period.

• Participates in
the development and implementation of corrective action plans.

• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

• Attends
and participates in all pertinent meetings.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality.

As part of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our promise to you
is that we offer the chance to be proud of the work you do and who you work
with.

In joining The Ritz-Carlton, you join a portfolio
of brands with Marriott International. Be where you can do your best
work, begin your purpose, belong to an amazing global team,
and become the best version of you.