Banquet Manager

JOB SUMMARY

Directs and motivates banquet team while personally assisting in providing
high quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone servicing the event.
Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 2 years experience in the event management, food and beverage,
or related professional area.

CORE WORK
ACTIVITIES

Managing Banquet Services
Operations

• Projects supply needs for the department, (e.g.,
china, glass, silver, buffet presentations, props).

• Applies knowledge
of all laws, as they relate to an event.

• Understands the impact
of Banquet operations on the overall success of an event and manages activities
to maximize customer satisfaction.

• Adheres to and reinforces all
standards, policies, and procedures.

• Maintains established sanitation
levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage
the banquet beverage perpetual inventory.

• Schedules banquet service
staff to forecast and service standards, while maximizing profits.

•
Assists team in developing lasting relationships with groups to retain business
and increase growth.

Participating in and Leading
Banquet Teams

• Sets goals and delegates tasks to improve
departmental performance.

• Conducts monthly department meetings with
the Banquet team.

• Applies and continually broadens knowledge of food
and wine pairings and cutting edge cuisine with emphasis on current event
trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts
and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

•
Sets a positive example for guest relations.

• Interacts with guests
to obtain feedback on product quality and service levels.

• Responds
to and handles guest problems and complaints.

• Empowers employees
to provide excellent customer service.

• Ensures employees understand
expectations and parameters.

• Strives to improve service
performance.

• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.

• Reviews comment cards
and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.

• Observes service behaviors
of employees and provides feedback to individuals.

• Monitors progress
and leads discussion with staff each period.

• Participates in
the development and implementation of corrective action plans.

• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

• Attends
and participates in all pertinent meetings.