Banquet Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, San Francisco
JOB SUMMARY
Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in
the success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma
or GED; 2 years experience in the event management, food and beverage,
or related professional area.
CORE WORK
ACTIVITIES
Managing Banquet
Operations
• Projects supply needs for the department, (e.g.,
china, glass, silver, buffet presentations, props).
• Applies knowledge
of all laws, as they relate to an event.
• Understands the impact
of Banquet operations on the overall success of an event and manages activities
to maximize customer satisfaction.
• Adheres to and reinforces all
standards, policies, and procedures.
• Maintains established sanitation
levels.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage
the banquet beverage perpetual inventory.
• Schedules banquet service
staff to forecast and service standards, while maximizing profits.
•
Assists team in developing lasting relationships with groups to retain business
and increase growth.
Participating in and Leading
Banquet Teams
• Sets goals and delegates tasks to improve
departmental performance.
• Conducts monthly department meetings with
the Banquet team.
• Applies and continually broadens knowledge of food
and wine pairings and cutting edge cuisine with emphasis on current event
trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts
and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
•
Sets a positive example for guest relations.
• Interacts with guests
to obtain feedback on product quality and service levels.
• Responds
to and handles guest problems and complaints.
• Empowers employees
to provide excellent customer service.
• Ensures employees understand
expectations and parameters.
• Strives to improve service
performance.
• Emphasizes guest satisfaction during all departmental
meetings and focuses on continuous improvement.
• Reviews comment cards
and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.
• Observes service behaviors
of employees and provides feedback to individuals.
• Monitors progress
and leads discussion with staff each period.
• Participates in
the development and implementation of corrective action plans.
• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.
• Attends
and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law. Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable federal, state
and local law.
This position offers health care benefits,
flexible spending accounts, 401(k) plan, accrued paid time off (including sick
leave where applicable), life insurance, disability coverage, other life
and work wellness benefits and may include incentive compensation. Benefits
and incentive compensation may be subject to generally applicable eligibility,
waiting period, contribution, and other requirements and conditions.
The
Luxury Collection Hotels & Resorts, with over 120 properties in more than 35
countries, offers the promise of authentic experiences that evoke lasting,
treasured memories. Our more than 100 years of experience, beginning in 1906
under the Italian CIGA brand – a collection of Europe's most celebrated
and iconic properties – serves as a solid foundation as we continuously evolve
to exceed the desires of the luxury traveler.
