Banquet Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, Vancouver
JOB SUMMARY
Directs
and motivates team while personally assisting in providing high quality service
based on requirements and standards. Monitors and controls financial
and administrative responsibilities including asset protection. Provides clear
and concise communications to everyone having ownership in the success of
the event. Identifies training opportunities and plans a strategy to accomplish
goals.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 2 years experience
in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet
Operations
• Projects supply needs for the department, (e.g., china,
glass, silver, buffet presentations, props).
• Applies knowledge of all
laws, as they relate to an event.
• Understands the impact of Banquet
operations on the overall success of an event and manages activities to maximize
customer satisfaction.
• Adheres to and reinforces all standards,
policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Uses
banquet beverage records to control liquor costs and manage the banquet beverage
perpetual inventory.
• Schedules banquet service staff to forecast
and service standards, while maximizing profits.
• Assists team
in developing lasting relationships with groups to retain business and increase
growth.
Participating in and Leading Banquet Teams
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
•
Applies and continually broadens knowledge of food and wine pairings and cutting
edge cuisine with emphasis on current event trends.
• Acts as a liaison
to the kitchen staff.
• Leads shifts and actively participates in
the servicing of events.
Ensuring and Providing Exceptional
Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
• Responds to and handles guest problems and complaints.
•
Empowers employees to provide excellent customer service.
• Ensures
employees understand expectations and parameters.
• Strives to improve
service performance.
• Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
• Reviews
comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.
• Observes service behaviors
of employees and provides feedback to individuals.
• Monitors progress
and leads discussion with staff each period.
• Participates in
the development and implementation of corrective action plans.
• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.
• Attends
and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Notification to Applicants: Vancouver
Marriott Pinnacle Downtown Hotel takes seriously its obligations under
the applicable provincial legislation and will provide accommodations to job
applicants needing assistance. If you require an accommodation in relation
to this job posting, our online application or an interview, please call
905-366-5227 or email
target="_blank">CanadaApplicationAccommodation@marriott.com and
a member of our Human Resources team will respond to your request. Please note
that this phone number and email are only for those individuals who would like
to request an accessibility accommodation as part of the recruiting
process.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality.
Always.” by delivering thoughtful, heartfelt, forward-thinking service
that upholds and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
