Banquet Manager

JOB SUMMARY

Directs
and motivates team while personally assisting in providing high quality service
based on requirements and standards. Monitors and controls financial
and administrative responsibilities including asset protection. Provides clear
and concise communications to everyone having ownership in the success of
the event. Identifies training opportunities and plans a strategy to accomplish
goals.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 2 years experience
in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet
Operations

• Projects supply needs for the department, (e.g., china,
glass, silver, buffet presentations, props).

• Applies knowledge of all
laws, as they relate to an event.

• Understands the impact of Banquet
operations on the overall success of an event and manages activities to maximize
customer satisfaction.

• Adheres to and reinforces all standards,
policies, and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses
banquet beverage records to control liquor costs and manage the banquet beverage
perpetual inventory.

• Schedules banquet service staff to forecast
and service standards, while maximizing profits.

• Assists team
in developing lasting relationships with groups to retain business and increase
growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

•
Applies and continually broadens knowledge of food and wine pairings and cutting
edge cuisine with emphasis on current event trends.

• Acts as a liaison
to the kitchen staff.

• Leads shifts and actively participates in
the servicing of events.

Ensuring and Providing Exceptional
Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

•
Empowers employees to provide excellent customer service.

• Ensures
employees understand expectations and parameters.

• Strives to improve
service performance.

• Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.

• Reviews
comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.

• Observes service behaviors
of employees and provides feedback to individuals.

• Monitors progress
and leads discussion with staff each period.

• Participates in
the development and implementation of corrective action plans.

• Reviews
quarterly Meeting Planner Survey results and participates in the development
and implementation of corrective action to address service challenges; focuses
on continuous improvement of guest satisfaction.

• Attends
and participates in all pertinent meetings.