Banquet Server

Description

JOB OVERVIEW: Set up of Banquet
Room and serve food and/or beverages in a friendly, courteous and professional
manner according to Crescent high standards of quality.

ESSENTIAL JOB
FUNCTIONS:

1. Set up banquet room as instructed by Supervisor to include
linen, service ware and glassware.

2. Attend roll call meetings before
events to learn function particulars, including guest and hotel
expectations.

3. Greet guests and respond to requests in a friendly
and courteous manner.

4. Serve the food and/or beverage in the order
and to the expectation of the Supervisor to ensure consistency throughout
the banquet.

Promptly remove dishes as guests complete each course and/or meal at the end
of the meal or function.

5. Abide by all State, Federal and Corporate
requirements pertaining to serving alcoholic beverages.

6. Replenish
beverages as necessary, and check with guests for overall satisfaction.

7.
Once banquet is complete, reset banquet room according to Supervisor’s
specifications to ensure the readiness of the room for the following
function.

8. Comply with attendance rules and be available to work on
a regular basis.

9.

Perform any other job related duties as assigned.

REQUIRED SKILLS
AND ABILITIES:

Must have the ability to communicate in English.
Self-starting personality with an even disposition. Maintain a professional
appearance and manner at all times. Can communicate well with guests. Must
be willing to “pitch-in” and help co- workers with their job duties and be
a team player.

Must have basic knowledge of food and beverage preparations, service standards,
guest relations and etiquette. Knowledge of the appropriate table settings
and serviceware. Ability to comprehend and apply written product labeling
instructions to enable the safe application of products and processes within
the hotel. Ability to remember, recite and promote the variety of menu
items.

Ability to transport up to 30 lbs. through a crowded room on
a continuous basis throughout the shift. Ability to operate beverage equipment,
e.g., coffee maker.

PERFORMANCE STANDARDS

Customer
Satisfaction:

Our customers are what we are about.

One of the keys to a positive guest experience is positive interaction
with Crescent staff. It is essential that you remain professional at all times,
and that you treat all guests and associates with courtesy and respect, under
all circumstances. Every Crescent associate is a guest relations ambassador,
every working minute of every day.

Work Habits:

In order to maintain
a positive guest and associate experience, your work habits should always meet
and strive to exceed hotel standards for work procedures, dress, grooming,
punctuality and attendance. You should be adaptable to change in your work area
and in hotel procedures with a willingness to learn new skills and/or improve
existing ones, have the ability to solve routine problems that occur on the job
and ask for help whenever you are not sure how to do something.

Safety &
Security:

The safety and security of our guests and associates is
of utmost importance to Crescent. Every Crescent associate should adhere to
the hotel security policies and procedures, particularly regarding key controls,
lifting heavy objects, using chemicals, and effectively reporting safety hazards
and safety concerns.

NOTE:

This description excludes non-essential
and marginal functions of the position that are incidental to the performance
of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to
be all-inclusive.

Rather, they represent the typical elements and criteria considered necessary
to perform the job successfully. Other job-related duties may be assigned by
the associate’s supervisor.

Furthermore, this description is subject
to change, in the sole discretion of the Company, and in no way creates
an employment contract, implied or otherwise; each associate remains, at all
times, an “at will” associate.

Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities

This employer is required
to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the href="https://www.eeoc.gov/poster">Know Your Rights notice from
the Department of Labor.

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are outside of Marriott International, Inc. and its subsidiaries (“Marriott”).
These businesses are separate companies and separate employers from Marriott.
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